Results:
- Response Time up to 40 Seconds
- 25–40% Reduction in Phone Channel Load
- 20–35% Decrease in Repeat Messages
- 25–45% Increase in Loyalty
We ensure fast and accurate message processing across all chat channels—WhatsApp, Telegram, Instagram—with a First Response Time of up to 30–40 seconds. Clear communication algorithms and a unified dialogue history allow us to resolve inquiries quickly and correctly, reducing repeat contacts and boosting customer satisfaction by 25–45%.
- WhatsApp, Instagram, Telegram, Facebook, website chats
- Response within 30–60 seconds
- Unified CRM for all inquiries
- Conversation history storage
- Transfer of requests to departments
- Response within 30–60 seconds
- Unified CRM for all inquiries
- Conversation history storage
- Transfer of requests to departments
CHAT SUPPORT
Results:
- Connection Rate (Dialing Conversion) of 70–85%
- 10–25% Growth in Sales
- Reactivation of "Lost" Leads up to 20–30%
- 15–25% Increase in Repeat Purchases
We systematically work with client databases, ensuring accurate dialing (prozvon), high connection rates, and rekindled interest. Our operators adhere to quality standards, clear communication scripts (rechevye moduli), and controlled processing speed. As a result, we successfully contact up to 70–85% of clients, and campaign effectiveness—whether for sales, notifications, or lead retrieval—increases by 10–25%.
- Cold and warm calls
- Sales and upselling
- Follow-up on incoming leads
- Updating customer databases
- Informing customers about promotions
- Telephone surveys and questionnaires
- Sales and upselling
- Follow-up on incoming leads
- Updating customer databases
- Informing customers about promotions
- Telephone surveys and questionnaires
OUTGOING LINE
Call center and communications
INCOMING LINE
- Receiving and handling incoming calls
- Consulting and information support
- Receiving requests, inquiries, and complaints
- Handling objections and processing algorithms
- Hotlines and service requests
- Registering requests in CRM
- Consulting and information support
- Receiving requests, inquiries, and complaints
- Handling objections and processing algorithms
- Hotlines and service requests
- Registering requests in CRM
We provide professional processing of inbound inquiries with high quality standards, a response time of up to 15–20 seconds, and First Contact Resolution (FCR) rates of up to 90–98%. The first call shapes the impression of your company—we make it strong, precise, and caring.
Results:
- 0 missed inquiries — every call is logged and followed through to resolution
- 30–50% increase in processing speed
- 20–35% reduction in repeat inquiries
- 20–40% growth in customer trust and satisfaction
- Stable communication quality at 95–98%
Operator Rental
- Selection of operators for the niche
- Training on scripts
- Testing and adaptation
- Flexible schedules
- Quality control and analytics
- Training on scripts
- Testing and adaptation
- Flexible schedules
- Quality control and analytics
We provide fully trained operators who are completely ready to work with your customers. Each employee undergoes selection, training, and quality checks, ensuring a stable service level of 95–98% without the costs of hiring and managing personnel. This model allows the team to scale 2–5 times to accommodate increased workload and eliminates staffing risks.
Results:
- 100% Reduction in Staffing Risks (or HR Risks)
- Savings on Hiring and Training up to 60–80%
- High Dialogue Quality of 95–98%
- Team Scaling ×2–5 on Demand
TURNKEY CALL CENTER
We create a fully ready infrastructure for customer service: team, technology, analytics, and quality control. Launch takes place within 3–5 days, all processes are aligned with corporate standards, and key metrics—processing speed, SLA, and conversion rate—are consistently maintained at 95–98%.
Results:
- Fast Launch in 3–5 Days
- 30–60% Reduction in Team Workload
- SLA Compliance up to 95–98%
- 15–40% Growth in Conversion Rate
- Receiving and handling incoming calls
- Consulting and information support
- Receiving requests, inquiries, and complaints
- Handling objections and processing algorithms
- Hotlines and service requests
- Registering requests in CRM
- Consulting and information support
- Receiving requests, inquiries, and complaints
- Handling objections and processing algorithms
- Hotlines and service requests
- Registering requests in CRM
OUTSOURCED SALES ORDER DESK
- Accepting orders across all channels
- Clarifying details and verifying data
- Forwarding orders to the appropriate department
- Monitoring fulfillment
- Notifying customers
- Reporting
- Clarifying details and verifying data
- Forwarding orders to the appropriate department
- Monitoring fulfillment
- Notifying customers
- Reporting
We ensure accurate and timely order processing, status monitoring, and customer communication. Thanks to strict data logging in the CRM and clear algorithms, the number of errors is reduced to 0.5–1%, and processing speed increases by 20–30%. This, in turn, enhances the customer experience and boosts repeat purchases.
Results:
- Order Errors Reduced to 0.5–1%
- 20–30% Acceleration of Delivery/Logistics Operations
- 15–25% Growth in Repeat Orders
Quality control and development
Mystery shopper and quality control
- Test calls
- Checklist verification
- Speech module analysis
- Operator evaluation
- Recommendations
- Checklist verification
- Speech module analysis
- Operator evaluation
- Recommendations
We conduct systematic service audits using mystery shopping, call and chat analysis, and checklist verification. This approach allows us to identify growth opportunities, reduce errors by 40–70%, and increase communication quality by 20–40%, ensuring a stable and predictable customer experience.
Results:
- 20–40% Improvement in Dialogue Quality
- 40–70% Reduction in Errors
- Up to 60% Prevention of Negative Situations
IT, automation, and security
Development of speech modules, IVR, and scripts
- IVR creation
- Speech module development
- Script development
- Testing
- Optimization
- Speech module development
- Script development
- Testing
- Optimization
We create modern, clear, and easy-to-understand communication scripts, guides, and IVR schemes that accelerate communication and increase conversion rates. Structured algorithms allow us to reduce processing time by 15–35% and decrease the number of operator errors by 30–50%, ensuring a unified standard of communication.
Results:
- 10–25% Growth in Inquiry Conversion Rate
- 15–35% Reduction in Handling Time
- 30–50% Decrease in Operator Errors
System and information security
- Call encryption
- Secure channels
- Access control
- Activity logging
- Backup
- Secure channels
- Access control
- Activity logging
- Backup
We ensure the protection of client data and service resilience through encryption, access control, backup, and monitoring. This approach reduces the risk of information leaks by 90–99% and provides stable, secure infrastructure operation 24/7.
Results:
- 90–99% Minimization of Leakage Risks
- Compliance with Corporate Requirements
- Reliable System Operation 24/7
Business processes and management
Accounting and outsourcing
- Accounting
- Preparation of financial statements
- Reconciliations
- Closing documents
- Consultations
- Preparation of financial statements
- Reconciliations
- Closing documents
- Consultations
We manage the financial operations side—including primary documentation, invoices, acceptance certificates, payment control, and reporting. This reduces document errors by 70–90% and saves the manager up to 20–40 hours per month, ensuring accuracy and timeliness of all processes.
Results:
- 70–90% Reduction in Document Errors
- Up to 20–40 Hours Saved for Manager per Month
- Fast Payment Processing
Personal project managers
- Task control
- KPI monitoring
- Reporting
- Feedback
- Process optimization
- KPI monitoring
- Reporting
- Feedback
- Process optimization
We assign a personal manager who controls metrics, team quality, and process efficiency. This approach increases project manageability by 50–80%, reduces deviations by 30–60%, and ensures KPI fulfillment at 95–100%.
Results:
- 50–80% Increase in Project Manageability
- 30–60% Reduction in Errors and Deviations
- Strict KPI Fulfillment 95–100%
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