Our mission

We create a service that helps businesses build long-term, trust-based relationships with their customers. At the heart of our approach is the person: attentive attitude, respect for the client’s time and a genuine desire to help. On average, a request is resolved within 1–3 minutes, and the share of issues closed on the first contact reaches 90–98%.

We build a stable support system where everything is thought through: from recruitment and training to communication quality and analytics depth. The team works according to unified regulations and checklists, which ensures stable service quality at 95–98% by internal metrics and a predictable customer experience.

We implement a systematic approach:

• careful selection of operators for your industry — roughly 1 candidate out of 10–12 passes into the team;
• training on scripts and modern communication techniques — over 20 hours of practice before access to the line;
• multi-level quality control — at least 10–15% of conversations are checked monthly using checklists and AI tools;
• data analysis and continuous process improvement — regular reports, A/B tests and script revisions based on conversion metrics.

Our advantages

We build our work on three pillars — people, technology and transparency. This gives our clients measurable and manageable results.

• Fast launch: project start within 3–5 days, independent from internal hiring and training.
• Quality control: multi-level evaluation (checklists, mystery calls, sampling, AI scoring) across 60+ contact parameters.
• Scalable without risk: quickly scaling the team 2–5x to handle volume growth, without loading your HR and training departments.
• Transparent analytics: manageable KPIs (SLA, response time, conversion, repeat contacts), easy-to-read reports and access to key metrics close to real time.

What we do

• Inbound line: call handling, consultations, complaints and requests, full CRM logging. Average answer time — up to 15–20 seconds, with missed calls tending to 0%.
• Outbound line: calls to existing base, upsells, win-back campaigns and reminders. Answer rate up to 70–85%, with a 10–25% growth in target actions depending on the project.
• Chat support: WhatsApp, Telegram, Instagram and others in one window with a unified history. First reply time — up to 40 seconds, which improves satisfaction and reduces repeat contacts.
• Order desk: order intake, status control, notifications and clarifications. Error rate in orders drops to 0.5–1% and repeat purchases increase.
• IT and security: integration with telephony and CRM, encryption, backups and access control. We build infrastructure to corporate standards, minimizing data-loss and data-leak risks.

Cooperation results

• Inbound conversion growth by 15–40% thanks to faster response and well-designed scripts.
• 0 missed leads — every call, chat and form is captured and driven to a result.
• 30–60% reduction of workload on the client’s internal team: we take over operations, training and quality control.
• Stable communication quality at 95–98% by internal checklists and transparent analytics in a near-real-time format.

In short: controllable customer service, more sales with the same or lower costs, and reduced operational risk due to clear processes and KPIs.